PRIVACY POLICY

BACKGROUND:

Ultra Glazing Systems Ltd understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.ultraglazingsystems.com (“Our Site”) and will only collect and use personal data in ways described here and in a consistent way with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site or when you use certain features. Details of the Cookies used by Our Site are set out in Part 14 below, and

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Our Site is owned and operated by Ultra Glazing Systems Limited, a limited company registered in England under company number 12684376.
Registered address: Airport House, Purley Way, Croydon, England, CR0 0XZ.
VAT number: GB351068418.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information, such as your name and contact details, and less obvious information, such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent.
h) The right to data portability. This means that if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up to date.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. However, we would welcome the opportunity to resolve your concerns, so please don’t hesitate to contact us first using the details in Part 15.

6. What Data Do You Collect and How?

We may collect the following Data, which includes personal Data, from you:

a. contact Information such as name, address, email addresses and telephone numbers;
b. IP address (automatically collected);
c. operating system (automatically collected);
in each case, in accordance with this privacy policy.

We collect Data in the following ways:

a. data is given to us by you via email, contact forms and phone calls;
b. data is received from other sources; and
c. data is collected automatically using cookies.

7. How Do You Use My Personal Data?

The following describes how we may use your personal data and our lawful bases for doing so:

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, including contacting you by email, telephone, text message, post, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes, and you can opt-out at any time.

Our Site may use third-party Cookies, as detailed below in Part 14. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We will only use your personal data for the purpose(s) for which it was initially collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Personal Data?

We will not keep your data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for one year.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

10. Do You Share My Personal Data?

We will not share your data with any third parties, subject to the following exceptions:

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share specific personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

In order to process all orders, we share your personal data with our manufacturer outside the UK.

If any of your personal data is shared with a third party, as described above, we will ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing personal data. However, to use all features and functions available on Our Site, you may be required to submit or allow for collecting certain data.

You may restrict our use of Cookies. For more information, see Part 14.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible, a Subject Access Request Form is available for you. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not usually any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. If your request is more complex, more time may be required, up to three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use these Cookies to facilitate and improve your experience of Our Site and to provide and improve our products.

Using Our Site will also have third-party Cookies on your computer or device. Third-party Cookies are those placed by websites or services other than us and are used on Our Site for marketing purposes. These Cookies are not integral to the functioning of Our Site, and your use and experience will not be impaired by refusing consent to them.

In addition, Our Site uses analytics services provided by Google Analytics, which also uses Cookies. Website analytics refers to tools used to collect and analyse anonymous usage statistics, enabling us to understand better how people use Our Site. You do not have to allow us to use these Cookies. However, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

All Cookies used by and on Our Site are in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a consent pop-up requesting your consent to set those Cookies. If you wish, you may deny consent to placing Cookies; however, certain features of Our Site may not function fully or as intended.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work correctly if you do so.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including making a subject access request, please use the following details:

Email address: info@ultraglazingsystems.com.
Telephone number:
Postal Address: Airport House, Purley Way, Croydon, England, CR0 XZ.

16. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 9 November 2022.